Frequently Asked Questions
Here at the Storehouse We like to keep things SIMPLE!
For that reason, we have compiled a list of Frequently Asked Questions for y'all! Have a question that you don't see listed below? Not to worry! You can always contact us at thestorehouseflats.thebutlers@gmail.com with any questions or concerns! We're happy to help and will get back to you as quickly as possible!
Q: What are your flats made of?
A: All of our flats are made of 100% genuine high-end leather that consists of different colors, patterns and finishes including but not limited to suede, patent, matte, oil tanned, and more!
Q: Do you offer half sizes? How is the fit?
A: Most of our flats are true to size! If you are new to us, I would suggest starting with your true whole size, as this is most of our customers preferred size!
*IF you have a wider foot, are a half size, or like your flats to fit looser, I would suggest sizing up to the next whole size!
Q: Are your flats vegan?
A: At this time we do not offer a vegan version of our flats, but we are always coming up with new ideas and ways to serve our customers! Check back as we may be able to offer a vegan version of our flats in the future!
Q: I received my flats but they are a little snug. Will they stretch?
A: Our flats are 100% leather and will stretch slightly and soften over time with wear. Your flats should feel comfortable right out the the bag and shouldn't require a ton of breaking in. On occasion you may receive a flat that is a little bit more "pinchy" than a previous pair (often in the heel). In this case the elastic may just need to be stretched a little. There are several ways to achieve this. If you are looking for more information or need help with a flat, email us and we can help!
Q: Do you have a return or exchange policy?
A: Please refer to our Returns & Exchanges Page! for information regarding our return policy on discounted items.
Q: I don't like waiting for preorder items, do you have any ready to ship options?
A: Yes! We have a wide range of in stock options if you don't want to wait for preorders. Preorders gives our customers the option to guarantee their purchase as all our flats are made to order and extras are never guaranteed. You can shop all of our in stock selection of items here. You can also shop in stock items by size or by collection.
Q: Do I have to place preorders and in stock orders separately in order for my in stock item to ship now?
A: No! You can place an order for both in stock and preorder items together. The in stock item will ship now, while the preorder item will ship upon its arrival.
*any in stock perks redeemed during preorder will ship together with the preorder item upon its arrival.
Don't see your question? Email us at thestorehouseflats.thebutlers@gmail.com We're happy to help! This list of composed FAQ will be updated to add more questions as needed!